Privacy Policy

Introduction

This Privacy Policy outlines how MANA VAHANA MITRA PRIVATE LIMITED collects, uses, and protects user information in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information Collected

Personal Information

• Name
• Mobile number
• Vehicle details

Optional Information

• Emergency contact details
• Location data (only if enabled by the user)

Purpose of Data Collection

The Company collects and processes data for the following purposes:

• Enabling communication between users and vehicle owners
• Providing customer support
• Improving platform functionality
• Preventing fraud and misuse

Data Sharing

The Company does not sell personal data.

Data may be shared only in the following cases:

• With third parties initiating communication via the platform (through controlled mechanisms)
• When required by law or government authorities

Data Security

The Company implements reasonable security practices, including:

• Data encryption
• Secure servers
• Restricted access controls

However, no system can guarantee absolute security.

User Rights

Users have the right to:

• Access their data
• Request correction of inaccurate data
• Request deletion of data
• Withdraw consent where applicable

Data Retention

Data is retained only as long as necessary for service delivery or as required under applicable laws.

Cookies and Tracking

The platform may use cookies and analytics tools to improve user experience.

Grievance Officer

Name: MANA VAHANA MITRA

Email: support@manavahanamitra.com

Response Time: Within 48 hours

Policy Updates

The Company reserves the right to update this Privacy Policy at any time. Users are advised to review it periodically.